Transform, Inc. delivers the first machine-learning and AI platform for video that answers the fundamental questions of why audiences connect, react and engage. Our innovative software analyzes the creative essence of video, allowing companies to see direct connections between their content and viewer behaviors. Transform’s technology can be tailored for any video content -- TV shows, trailers, local newscasts, consumer and retail ads -- providing actionable insights that help increase viewing, subscriptions and purchases.


About the OPS Manager Role

The Cloud Service Operations Manager defines the strategic vision for our cloud services operations. In this role you will rely on your experience to create an operational processes and monitoring, designed with a customer-first state of mind. You will coordinate between all responsible teams: Product, Engineering, Support, Site Reliability, etc., and be the primary point of contact for all customer-facing technical changes and incidents related to our cloud services. They will also be in charge of the company’s internal network and laptop security needs. We are looking for someone with an in-depth knowledge of industry-standard frameworks, such as SOC 2 and ISO27001, as well as a track record that illustrates a continuous improvement model, establishing KPIs around cloud operations and building out the team as needed.


  • Verify the cloud platform and services are designed to support and align with our overall business strategies and priorities. Activities will include building out ops service capabilities to match SLA requirements, security management and capacity modeling for scale and cost

  • Monitor, manage and operate our cloud service. Scale our service with required monitoring and alerting capabilities, and develop incident management, as well as security and compliance activities/processes

  • Work closely with our product team to make sure new features are reliable, easily deployable and support the requirements of the service in terms of scale and security

  • Establish a regular operational feedback cycle into our engineering teams

  • Develop and drive, as the primary owner, the communication strategy for internal and external stakeholders (including customers) to convey service health, tracking against SLAs, current and historical incidents, upcoming events or upgrades

  • Ensure all technical procedures are documented, reviewed and updated and actively contribute to the maintenance of operational standards & policies

  • Create relationships with other departments, including Marketing, Product Management, Engineering and Customer Success, to make sure we provide services with high availability and superior performance for all our customers.


Minimum Qualifications:

  • At least 5 years of relevant industry experience in maintaining a 24x7 at scale and high availability production environment

  • At least 5 years of experience with service operations and extensive knowledge of cloud infrastructure planning and operations, design and deployment, as well as system life cycle management in supporting a SaaS infrastructure

  • At least 5 years of team management experience in a cloud operations or customer support environments

  • Solid understanding of Networking/VPCs/monitoring & alerting frameworks and tools

  • Substantial experience in operating a 24/7 high-availability cloud infrastructure

  • Experience with cloud platforms like Azure or AWS

  • Experience with running distributed systems deployed multiple geographies across the globe

  • Knowledge of security practices, tooling and automation

  • Experience with monitoring tools such as Grafana, Prometheus, Nagios, Cabot

  • Experience with automation tools such as Chef or Puppet

  • Advanced knowledge of at least one scripting language such as Python or PowerShell

  • Intermediate knowledge of Linux operating systems

  • Experience with CI/CD tools like Jenkins, Bamboo or Visual Studio Online

  • Some experience with relational database systems like MySQL

Preferred Qualifications:

  • Can manage multiple simultaneous and diverse technology issues to resolution with minimal supervision

  • You are self-directed and require minimal supervision

  • Strong oral and written communication skills, including the ability to influence other levels of management

  • A general business management knowledge of support policies and procedures

  Email our team at careers@transform.digital